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Frequently Asked Questions
About Big Blue Window Grilles
- Can you tell me more about Big Blue Window and what you do?
- What window brands does Big Blue Window support?
- What are some other terms used to describe window grilles?
- I don't understand the terminology used. Can you help?
- What grille profiles are available?
- What surround profiles are available?
- Measurement Worksheet
- Sash Depth Measurements
- Non-Surround Grille Measurements
- Surround Grille Measurements
- SDL (Simulated Divided Lite) Measurements
- Measuring for Locks
- How do I view my shopping cart?
- How do I know when an item is resident in my shopping cart?
- What forms of payment does Big Blue Window accept?
- Can I pay by check?
- Do I need to know the name of the window manufacturer?
- How do I contact Big Blue Window?
- Does Big Blue Window guarantee its products?
- How do I log on to my account
About Big Blue Window Grilles
Can you tell me more about Big Blue Window and what you do?
Big Blue Window is a company dedicated to making window grilles available to the consumer public quickly, accurately and conveniently via the internet. The company, which is headquartered in Medford, Wisconsin, brings more than 40 years of combined manufacturing, marketing and distribution experience to this market space. Our commitment to our customers and to our employees is what makes us the #1 choice for new or replacement window grilles and related accessories!
What window brands does Big Blue Window support?
The fact is Big Blue Window can build a grille to fit any window anywhere in the world! A partial list of some of the brands we support include: A & H Windows, ABC Window Co. Inc., AccuWeld LLC, Action Windoor Technology Inc., Alenco, All Weather Windows, Amerimax Building Products Inc., Amsco Windows, Andersen Corp., Anlin Window Systems, Associated Materials Inc., Atrium Cos. Inc., Barber & Ross Co. Inc., BF Rich Co., CertainTeed Corp., Champion Window Manufacturing, Croft LLC, Crystal Window & Door Systems Inc., Custom Window Systems Inc., Eagle Window & Door Inc., Elixir Industries, Empire Pacific Industries, Farley Windows, Fleetwood Windows & Doors, Florida Extruders International Inc., Four Seasons Solar Products LLC, Gienow Building Products, Gorell Enterprises, Groupe Bocenor Inc., Harvey Industries Inc., Hayfield Window & Door Co., Heritage Veneered Products, Hurd Millwork Co. Inc., Ideal Window Manufacturing Inc., International Aluminum Corp., Jancor Cos. Inc., Jeld-Wen Inc., Kasson & Keller Inc., Kinro Inc., Kohler International Ltd., Kolbe & Kolbe Millwork Co. Inc., Larson Manufacturing CO., Legend Windows, Lincoln Wood Products Inc., Loewen, Marvin Windows and Doors, Masonite International Corp., MGM Industries, MI Home Products Inc., Milgard Manufacturing Inc., Modern Builders Supply Inc., Monarch Holding, Moss Supply Co., MW Windows, Northeast Building Products, ODL Inc., Patio Enclosures Inc., Pella Corp., PGT Industries, Philips Products Inc., Ply Gem Industries, Precision Entry Inc., Public Supply Co., Quaker Window Products, Republic Windows & Doors Inc., Robert Bowden Inc., Robert Windows, Schüco Homecraft LP, Seaway Manufacturing Corp., Semling-Menke Co. Inc., Sierra Pacific Windows, Silver Line Building Products Corp., Simonton Windows/SBR Inc., Simpson Door Co., Soft-Lite LLC, StarLine Windows Ltd., Steves & Sons, Stock Building Supply, Sun Windows Inc., Sunrise Windows Ltd., Superseal Manufacturing Co., T.M. Cobb Co., The Jordan Cos., Therma-Tru Doors, ThermoView Industries Inc., TRACO, United Window & Door Manufacturing, Velux-America Inc, Viwinco Inc., Wasco Products Inc., Weather Shield Manufacturing Inc., The Peachtree Cos. Inc., Winchester Industries, Windsor Windows, Woodgrain Millwork Inc., Yale Ogron Windows & Doors
What are some other terms used to describe window grilles?
Some other terms used to describe window grilles are: grids, grilles, muntins, mullions, divided lites, window inserts, removable grilles, permanent window grilles, colonial window grilles, Simulated Divided Lite (SDL), decorative window grilles, wood window grilles, aluminum window grilles, window panes, replacement window grilles, diamond window grilles, exterior window grilles, interior window grilles, patio door grilles, French door grilles, cabinet grilles.
How do I create an account?
Click on 'Login' in the upper right-hand corner of the page. From the 'Login' screen, you will be able to register for a new account, login to an existing account, or retrieve a forgotten password. After configuring a grille, you will also have the opportunity to create an account or login to an existing account.
How do I change my password?
1) From the home page, select 'Login' from the top right-hand corner of your screen.
2) Click on 'Forgot Password'.
3) Enter your email.
4) You will receive an email prompting you to change your password.
How do I view my shopping cart?
From any page, click on the cart icon in the upper right corner of the active screen. The number of items in your cart is shown in the red circle next to the cart. NOTE: You must be logged in order to view your shopping cart.
How do I know when an item is resident in my shopping cart?
The number of items contained in your shopping cart is always displayed in the upper right hand corner of the active window in the red circle next to the shopping cart icon.
What forms of payment does Big Blue Window accept?
Big Blue Window accepts most major credit cards including Visa, Master Card, American Express & Discover
Can I pay by check?
No, Big Blue Window does not accept personal checks.
Which mounting system is right for me?
The fastening system you choose is dependent on other selections you make during the process of designing a grille. Choosing a fastening system is an action you take during the grille configuration process. Click here to view our available grille fasteners.
Do I need to know the name of the window manufacturer?
No. Big Blue allows you to design a grille to fit any window opening regardless of the manufacturer.
How do I contact Big Blue Window?
Big Blue Window is a self-serve website. However, if you are having trouble placing your order, you may email us at firstname.lastname@example.org or call us toll-free at 855-318-5022.
Does Big Blue Window guarantee its products?
Yes 100%. You can view our warranty here.
How do I log on to my account
From the home page, select 'My Account' from the upper right-hand corner. Then log in by entering your username and password.
What if my grilles intersect one or more window locks?
When designing grilles for single hung, double hung and slider windows, Big Blue automatically asks you to provide information about the location and size of your window lock devices. Whenever a grille bar or surrounding profile frame intersects a window lock, Big Blue will automatically notch the material to a standard 1/8th inch depth. Accordingly, the grille bar or surround profile frame will float behind the locking devices. Click here to view a pdf regarding measuring for locks.
What is the 'My Saved Grilles' option?
Once you establish an account with Big Blue Window, you can save the designs you create. That way, you can revisit, edit and order your designs at a later date. This is also useful in cases when configuring a grille. You can save your grille, give us a call, and we can take over where you left off.
Can I change the shipping address?
1) From the home page, login to your account. If already logged in, select 'My Account' from the top right-hand corner of your screen.
2) Click on 'Addresses' on the left hand side of the screen.
3) Click on the blue '+' button to add another different address, or click on the yellow button with the pencil icon to edit your current address.
What are my shipping alternatives?
Depending on the size and quantity, either FedEx, SpeeDee, or a common carrier will be used. You will be able to see the costs of different available shipping methods and select the one that fits your circumstances best before completing your purchase.
What is the order lead-time?
Products generally ship ten (10) business days from the point we receive the confirmed orders. Products with specialty patterns (i.e., diamond, gothic, spiderweb, or other radius patterns) will require longer lead-times. You will receive a confirmation that lists the date your order will ship, shown as "Delivery Date" on the confirmation.